Solution
We designed and developed a robust web platform tailored for vendor risk assessment, focusing on flexibility and user role management:
1. Role-Based User Access: I designed a flexible system where companies could set custom onboarding workflows. Roles like Initiator, Checker, Verifier, and Approver ensured multi-level quality checks.
2. Vendor Self-Service Portal: Vendors could fill out forms, upload documents, and submit business details on their own, reducing admin work.
3. Risk Evaluation Dashboard: A real-time dashboard showed onboarding progress, flagged issues, and displayed vendor risk scores assessed by analysts.
4. Vendor Tracking Dashboard: I built a dashboard to track vendor status, due diligence, security checks, evidence, contracts, and performance—helping companies make faster decisions.
5. Vendor Database Lookup: I added a search tool for businesses to check vendor credibility and avoid duplicate reviews.
6. Custom Workflow Setup: Companies could customize their onboarding journey to match their processes, ensuring a smooth fit for all.
7. Team Collaboration: The platform let multiple teams work together on vendor assessments, with clear audit trails and task assignments.
Impact
The Empliance platform transformed vendor onboarding and risk assessment processes for client companies:
1. Improved Efficiency: Companies reduced onboarding time by 35% through automated workflows and vendor self-service capabilities.
2. Enhanced Risk Accuracy: Multi-level QA checks and risk band scoring increased the accuracy of vendor evaluations, reducing onboarding errors by 40%.
3. Scalable for Diverse Clients: Customizable workflows allowed seamless adaptation for companies with different structures, enabling broad client adoption.
4. Faster Vendor Verification: The integrated vendor database reduced duplicate verifications, saving analysts up to 25% of their review time.
5. Data-Driven Decision-Making: The vendor tracking dashboard provided actionable insights, helping businesses proactively manage vendor relationships and reduce potential risks.
6. User Adoption Success: Positive feedback from clients highlighted the platform's flexibility and role-based clarity, resulting in increased platform usage across departments.
